Eligibility for Refunds

• Defective or Damaged Products: If you receive a Green Hydro House Nutrient (GHHN) that is defective or damaged upon arrival (e.g., leaking pouch, incorrect formula), you are eligible for a full refund.

Refund Process

1. Contact Customer Support: Within 60 days of receiving your order, please contact our customer support team at [email protected].
2. Provide Details: Provide your order number, a detailed description of the issue, and any relevant photos or documentation.
3. Return Authorization: We will provide you with a return authorization number (RA) if your refund is approved.
4. Return Shipment: Return the item(s) to the address provided in your return authorization email. You are responsible for the return shipping costs unless the item is defective or incorrect.

Refunds and Replacements

• Refunds: Once we receive the returned items and verify the condition, we will process your refund to the original payment method.
• Replacements: If you prefer a replacement, please specify this in your return request. We will ship the replacement GHHN as soon as possible.

Digital Products

• Digital products (e.g., downloadable plans, guides) are generally non-refundable once downloaded. However, we may make exceptions in certain cases, such as if the product is defective or does not function as described.

Exceptions

• Custom or Personalized Items: Custom or personalized items are generally non-refundable.
• Sale Items: Sale items are typically non-refundable.

Changes to the Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on our website.

Governing Law

This refund policy is governed by the laws of Utah, United States.